Greatest Intercom Alternate options will likely be mentioned on this article. In case you are within the name for a assist desk and ticketing system to spice up your customer support division’s skills, you could have heard of Intercom. However what about Intercom opponents?
On this report, we are going to glimpse into the highest ten greatest Intercom alternate options. There will likely be Intercom replacements which can be just like Intercom, some which can be cheaper, and we’ll even level out Intercom substitutes with free plans. For those who’re prepared, so are we – let’s get into Intercom’s predominant competitors.
Listed below are the apps like Intercom that we predict are the very best Intercom alternate options. Though they’re all pretty comparable, some Intercom opponents will likely be higher suited to your circumstances than others, so learn extra concerning the Intercom competitors beneath.
As you may already know, Intercom is a number one assist desk ticketing system, though, as our record beneath will display, it’s removed from the one one. After you’re taking a look at this desk, we are going to scour just a little additional a few of the predominant options of our Intercom replacements.
Right here’s our full record of the very best Intercom alternate options 2022:
- Now that you just’ve had a fast foretaste of our greatest Intercom alternate options, you’re prepared for the true substance of this comparability piece.
- For these of you who aren’t finally too conversant in what’s being mentioned in a typical Intercom evaluate, why not take a second to learn all about it?
High 10 Greatest Intercom Alternate options In 2023
On this article, you may find out about Intercom Alternate options listed here are the main points beneath;
1. Zendesk (Greatest Intercom different total)
Zendesk began out as a buyer help platform that has since expanded to incorporate modules for gross sales with Zendesk Promote, and CRM with Zendesk Sunshine. As for a help answer, it’s the greatest different to Intercom total, and to be taught extra, see this in-depth evaluate in our Intercom vs Zendesk Service comparability piece.
Zendesk Service is greatest for:
- Small groups
- Small enterprise
- Giant enterprise
- Intercom different
There are a number of options that make Zendesk higher than Intercom. First, this software program offers you your individual e-mail system with limitless e-mail addresses. It’s also possible to do social media messaging by way of Fb and Twitter or a web site widget.
Workflows assist share tickets between completely different Zendesk help reps, and there are different primary automations for issues like managing SLAs. As for telephony, you get voice mail, embedded voice, caller ID, name routing, name recording, and name monitoring, amongst different options.
You may benefit from chatbots solely via third events utilizing Zendesk Sunshine. Additionally, an built-in knowledgebase builder is a candy a part of their self-service choices. Lastly, Zendesk has some good native integrations with apps like Shopify, Slack, and Mailchimp, to call just a few.
- Assist Staff is $19 per consumer per 30 days billed yearly
- Assist Skilled is $49 per consumer per 30 days billed yearly
- Assist Enterprise is $99 per consumer per 30 days billed yearly
- Suite Staff is $49 per consumer per 30 days billed perennial
- Suite Development $79 per consumer and the per 30 days billed yearly
- Suite Skilled $99 per the consumer per 30 days billed yearly
2. HubSpot (Greatest free Intercom different)
HubSpot began out as an inbound advertising instrument and in the present day has grown to supply packages for a lot of areas of enterprise SaaS, together with customer support. There are all the time free HubSpot plans, making this top-of-the-line free Intercom alternate options.
HubSpot is greatest for:
- Small groups
- Small enterprise
- Free buyer help
When mixed with different advertising automation HubSpot instruments, you may actually up your buyer engagement with HubSpot’s e-mail advertising performance and different options. You get e-mail templates, e-mail monitoring with notifications, and a shared inbox.
As a assist desk software program, HubSpot gives a ticketing system with ticket pipeline administration, real-time monitoring, and reporting. For extra buyer communication choices, you will get primary stay chat software program, together with canned snippets which serve some chatbot options.
HubSpot permits you to arrange a multi-language knowledgebase to let customers search their very own options and liberate time for help brokers. General, HubSpot Service Hub is right for people needing to supply customer support for e-commerce operations with excellent buyer experiences.
- HubSpot has a free plan for Service Hub
- Starter is $45 for 2 customers per 30 days billed yearly, $23 per extra consumer
- Skilled is $450 for 5 customers per 30 days billed yearly, $90 per extra consumer
- Hubspot CRM Evaluate
3. Drift (Most just like Intercom)
Drift prides itself on being a buyer satisfaction machine that leverages conversational advertising and conversational customer support. Its deal with personalization makes it similar to Intercom.
Drift is greatest for:
- Giant enterprise
Drift has an excellent stay chat instrument as that is the core of their system. Tickets may be created out of stay chats in actual time. Different chat options embody a customized chatbot builder. There’s a nifty AI bot deflection instrument, making it a greater expertise for service brokers to shortly navigate their very own information bases for correct options. Reps can set estimated wait instances contained in the chat widget window for straightforward monitoring, and there’s additionally a response timer to indicate how lengthy it’s been because the final message.
It’s also possible to use Drift’s conversational gross sales module for issues like lead technology and pipeline administration, which ought to all the time work in tandem with what’s happening within the help division, by sharing issues like buyer information and chat transcripts. Lastly, there’s a real-time dashboard with the newest analytics on the success charges of your messaging and different buyer interactions.
- Premium plans begin at $2,500 per 30 days billed yearly
- For superior plans or enterprise pricing, contact Drift
4. Freshdesk (Cheaper different to Intercom software program in case you’re on a price range)
Dropped at you by Freshworks, right here is Freshdesk, an affordable Intercom different nice for individuals who are on a price range. There may be additionally a free plan like HubSpot, however on the subject of a comparability nearer to Intercom’s pricing, Freshdesk’s paid plans make it a great substitute.
Freshdesk is greatest for:
- Solo entrepreneurs
- Groups on a price range
- You get e-mail ticketing instruments and e-mail notification automations in-built, together with a number of shared e-mail inboxes.
- Further ticketing options allow you to merge tickets, export tickets, and set ticket precedence and standing, in addition to monitor all ticketing exercise.
- Freshdesk can also be good for social media buyer help, letting you do buyer messaging with Twitter, Fb Messenger, and WhatsApp Enterprise.
- In order for you stable analytics and reporting, Freshdesk has a pleasant default dashboard with customizable metrics and visuals. It is usually straightforward to automate the creation of stories and share them.
- Freshdesk has a free plan
- Development schedule is $15 per consumer per 30 days billed yearly
- Professional undertaking is $49 per consumer per 30 days billed yearly
- Enterprise technique is $79 per consumer per 30 days billed yearly
5. HelpCrunch (Good Intercom substitute for chatbots)
HelpCrunch is a buyer communication platform, like many different names on this record. You are able to do buyer help, gross sales, and advertising with HelpCrunch. That is one other Intercom Alternate options. Additionally verify Pogoplug Alternate options
HelpCrunch is greatest for:
- Giant corporations
- E mail advertising
- HelpCrunch does chatbots and chat widgets very well, & for that reason, it’s a good substitute for Intercom in case you want a help instrument with bots.
- The chatbot builder is a straightforward drag-and-drop interface that anybody can perceive to make use of in minutes.
- Web site guests will likely be happy in case you use HelpCrunch’s normal widget performance for designing beautiful-looking widgets with buyer help group member profiles.
- HelpCrunch has good cellular apps for iOS and Android, and these cellular apps are additionally very similar to Intercom’s.
- There may be additionally an honest integration library for HelpCrunch, together with Slack, WordPress, and Fb Messenger connections. It’s also possible to use it with Zapier for extra integrations like Salesforce.
- Fundamental plan is $12 per consumer per 30 days billed yearly
- Develop plan is $20 per consumer per 30 days billed yearly
- Limitless plan is $495 for limitless customers per 30 days billed yearly
6. Olark (High Intercom competitor for stay chat)
Whether or not you’re a offers rep or a buyer help rep, if having the very best stay chat software program is a crucial side of your service, then Olark is a prime competitor for Intercom. That is one other Intercom Alternate options.
Olark is greatest for:
- Small enterprise
- Medium-sized enterprise
- Rising enterprise
- Dwell chat help
Olark’s stay chat module will get you an excellent widget, some customized pre-chat internet kinds, automated triggered messages, and even offline messaging. Other than stay chat options, Olark additionally has a chatbot instrument, and superior chat analytics.
You need to use Olark’s stay chat for buyer help rep coaching functions too. Olark permits you to create chat transcripts and archives or combine your chat information to different third occasion apps. There may be additionally limitless chat historical past. It’s also possible to use Olark as a customer support group member administration system, with in-app messaging agent efficiency stories and CSAT surveys. Additionally verify Tailornova Alternate options
- Olark prices $29 per consumer per 30 days regardless of how massive the plan
7. LiveAgent (Nice Intercom substitute for ease of use)
LiveAgent has not but taken the plunge to supply primary advertising and gross sales instruments, as this platform remains to be strictly for the customer support use case. As for simplicity and user-friendliness, LiveAgent is a prime substitute for Intercom. That is one other Intercom Alternate options.
LiveAgent is greatest for:
- Small enterprise
- Giant enterprise
- Ticketing system
- Assist desk
As a user-friendly assist desk system, LiveAgent gives omnichannel buyer help. Together with e-mail, SMS, telephone, social media, internet kinds, and chat. There’s a ticketing system that requires little onboarding as a result of it’s so straightforward. It will get you a common inbox, automated ticket creation and monitoring, inside tickets with in-app messaging, and extra.
LiveAgent additionally covers your bases with different customer support software program answer options like stay chat canned responses, knowledgebase, and buyer satisfaction instruments.
- There’s a LiveAgent free model
- Ticket is $15 per consumer per 30 days
- Ticket+Chat is $29 per consumer per 30 days billed yearly
8.Zoho Desk (High different to Intercom if you need self-service)
Zoho Desk is the shopper help part of the Zoho household of enterprise SaaS. In order for you an Intercom different that’s nice for self service, then Zoho Desk is a high-quality selection.
Zoho Desk is greatest for:
- Small groups
Listed below are a few of the many nice self-service options from Zoho Desk. There may be an ASAP add-on that embeds buyer self-service onto your web site or onto your cellular app. You may effortlessly make a information base with Zoho Desk, in addition to arrange a group discussion board for customers to alternate ideas and options with each other. The assistance middle may also be multi-branded, that means every of your main prospects can get their very own personalised self-service buyer expertise. That is one other Intercom Alternate options.
Zoho Desk additionally has Zia, the AI instrument which may help by being a information base bot, utilizing automation for ticket tagging, performing sentiment evaluation, and serving as a reply assistant to service reps. Lastly, there are a lot of stable agent productiveness options with Zoho Desk, like a ticketing effectivity information and CRM performance.
- Customary is $14 per consumer per 30 days billed yearly
- Skilled is $23 per consumer per 30 days billed yearly
- Enterprise is $40 per consumer per 30 days billed yearly
9. Crisp (Good buyer engagement different to Intercom)
Crisp.chat is a stable different to Intercom in case you worth buyer engagement. It strives so as to add a human contact to all help interactions. That is one other Intercom Alternate options.
Crisp is greatest for:
- Giant enterprise
- Personalised help
By fusing help, gross sales, and advertising, Crisp.chat manages to faucet the very best skills of human workers and merge them with digital instruments and automation for superior service. There’s a shared help inbox for e-mail, Fb Messenger, Instagram DM, WhatsApp, and even telephone calls. You may mix buyer information from Crisp’s CRM module with buyer help for sooner response instances and resolutions.
One other wonderful means to make use of Crisp is to run e-mail advertising campaigns or use its different advertising automation options as a approach to hold your common prospects updated along with your newest services or products. Good chatbot options and stay chat instruments are included with Crisp, in addition to an honest information base with robust search capabilities.
- Crisp.chat gives a free plan
- Professional plan is $300 per yr
- Limitless plan is $1,140 per yr
10. Assist Scout (Nice different to Intercom is you want shared inbox)
Assist Scout is an all-in-one consumer service software program answer, with assist desk instruments, a ticketing system and most of all, it’s an excellent shared inbox different to Intercom.
Assist Scout is greatest for:
- Shared inbox
- Assist desk system
Starting with Assist Scout’s shared inbox module, it gives instruments for buyer help in addition to billing points and different information-seeking queries. Fundamental automation and workflows can eradicate time wasted on repetitive duties with Assist Scout.
There are group e-mail addresses, group inboxes, personal inside notes and messaging, historic buyer information, and shared inbox analytics. As well as, group members get quite a lot of inside communication and group collaboration instruments like collision detection.
Additionally, there’s a function known as Beacon which helps counsel related content material to share with prospects. It is usually there for patrons to make use of to get entry to their previous customer support experiences. Lastly, Assist Scout has integrations with Salesforce, Slack, Shopify, and WordPress, amongst others. It additionally has transferable apps for iOS & Android units.
- Customary undertaking is $20 per consumer per 30 days billed yearly
- Plus plan is $40 per consumer per 30 days billed yearly
- Professional plan is $65 per consumer per 30 days billed yearly
Which of the alternate options to Intercom is an effective selection for you?
That is the tip, my companion, of our Intercom different article. As lots of you may need wagered, Zendesk Service reigns supreme right here, although we should warning towards sounding absolutist. Fact is, each single one among our Intercom substitutes include a set of admirable options.
All in all, your best option for you’ll rely on your enterprise situations and price range. For those who want a shared inbox, Assist Scout is a superb selection. For personalised buyer help, Crisp is a good different to Intercom. Zoho Desk can also be a stable choice in case you want options like AI and automation capabilities or integration with Salesforce and Slack. In the end, it is best to evaluate the options and pricing of individually service to find out which one is best suited for your enterprise.
Ultimately, the particular enterprise wants of any group ought to dictate which ticketing system, assist desk platform, or buyer help software program answer would be the good match for your enterprise.